Returns and Exchanges
At Souq Emirat, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you can return your items within 14 days of delivery provided they are in their original, unused condition.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return, or contact our customer support team directly.
Prepare the Package
Place the items in their original packaging with all tags, manuals, and accessories included to ensure a smooth inspection process.
Schedule a Pickup
Once your request is approved, our courier partner will contact you to arrange a convenient time and location for the collection of your return package.
Receive Your Refund
After our warehouse team verifies the condition of the returned items, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing