Frequently Asked Questions
Everything you need to know about shopping with Souq Emirat
What are the available payment methods?
We support a variety of secure payment options including Credit/Debit cards (Visa, Mastercard), Apple Pay, and Cash on Delivery (COD) for eligible orders within the region.
How long does shipping take?
Standard delivery typically takes 2-4 business days. Express shipping options are available at checkout for faster delivery within 24-48 hours.
What is your return policy?
We offer a 15-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached to be eligible for a full refund.
Do you offer international shipping?
Currently, Souq Emirat specializes in local and regional deliveries. Please check the shipping calculator at checkout to see if your specific location is covered.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS containing a tracking link and a unique tracking number to monitor your shipment in real-time.
Are the products on Souq Emirat authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or the original manufacturers.